08 Jul ISO/IEC 20000 INTRODUCTION
 |  |
Why should you attend?
The PECB ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of a Service Management System (SMS). During this training course you will understand the importance of a Service Management System and the benefits that businesses, society and governments can obtain from it.
Who should attend?
- Individuals interested in service management
- Individuals seeking to gain knowledge about the main processes of Service Management Systems (SMS)
Learning objectives
- Understand the concepts, approaches, methods, and techniques used to implement a service management system.
- Understand the basic elements of a Service Management System (SMS).
Prerequisites
None
More Details
Course Agenda
Day 1: Introduction to service management framework principles and concepts based on ISO/IEC 20000
General Information
Participants will be provided with the training material containing over 100 pages of explanatory information and practical examples.
An attestation of course completion worth 7 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
Additional Information
Training Day: 1
CPD Certification (Credits): 7
Exam Duration : N/A
Retake Exam: No
PECB® is a registered trade-mark of PECB Group Inc. and is used under licence.
