Performance Measurement Performance Measurement aims to define measurement metrics and to create new information and data through the analysis of the performance and results of an organization or its components. Its purpose is to assess whether the activities carried out are effective and efficient, therefore it is an essential practice...
Corporate Performance Management Corporate Performance Management comprises methods, processes and systems to manage business. It has the objective to put into practice the previous analysis and measurement of the performance. Starting from the identification of the corporate objectives, from the measurement of previous performance and their comparison with...
Information sharing Once information and data are collected, they need to be communicated and shared across the organization, in an appropriate time and manner so as to facilitate the value generation, so that it may obtain many benefits which will contribute to improve future approaches and performance. This is not...
P3O® introduction P3O® (Portfolio, Porgramme and Project Offices) certification equips with a set of principles, processes and techniques to help deliver projects or programmes within an organization or department. FOUNDATION Description of the course: P3O® Foundation level aims to confirm that a candidate has sufficient knowledge and understanding of the P3O guidance to interact...
The ISO/IEC 20000 Transition training course enables you to gain a thorough understanding of the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018. During this training course, you will be able to acquire the necessary knowledge and expertise to support an...
Why should you attend? The PECB ISO/IEC 20000 Lead Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will...
Why should you attend? The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems,...
Why should you attend? The PECB ISO/IEC 20000 Foundation training course enables you to learn the basic elements to implement and manage a Service Management System (SMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules...
Why should you attend? The PECB ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of a Service Management System (SMS). During this training course you will understand the importance of a Service Management System and the benefits that...
Why should you attend? ISO 9001:2015 Transition course enables you to gain a thorough understanding of the differences between ISO 9001:2008 and ISO 9001:2015. During this training course, you will be able to acquire the necessary knowledge and expertise to...
